How should we approach performance management for our small staff team?

Performance management is often underdeveloped in CSOs — but it’s directly linked to achieving your mission. Recommended approach:

1. Set clear expectations upfront — every staff member should have a clear job description and SMART performance objectives
2. Conduct regular check-ins — not just annual reviews; monthly or quarterly one-on-ones
3. Use a documented performance management cycle — set objectives, conduct mid-year review, do a year-end appraisal
4. Include two-way feedback — staff should also be able to give feedback on management
5. Link appraisals to development — identify training needs as part of the review

For small teams, having a clear written process actually helps — it removes ambiguity and makes feedback feel professional rather than personal.