Question tag: best-practice
4 QuestionsWhat core policies should every CSO in T&T have in place?
We're trying to do a policy audit and figure out what we have, what we're missing, and what we actually need. Right now we have our constitution and a basic financial policy and that's about it. I've seen lists of all the policies an organisation should have and it's completely overwhelming. For a small organisation […]
Why is having a complaints process important for a CSO?
Honestly I've always thought of complaints processes as something you put in place when things go wrong, and since we haven't had any serious incidents I've never prioritised it. But a donor recently included it in their due diligence checklist and it made me wonder if I've been thinking about this the wrong way. Can […]
What project management principles should CSOs follow?
We've had a couple of projects that didn't go brilliantly — not complete disasters but they ran over time, there was confusion about who was doing what, and the final reports felt like we were scrambling. I know we need to be more organised about how we manage projects but I don't want to go […]
What financial policies should every CSO in T&T have in place?
We have a financial policy from about 2015 that nobody really looks at anymore. I dug it out recently and it's very basic and definitely out of date — doesn't even mention electronic payments. I want to do a proper update but I'm not sure what a good financial policy for an organisation like ours […]