Cherisse B.

We hold an AGM once a year but attendance is always low. Members seem disengaged.

We have a three-year strategic plan but most staff don't know what's in it.

I've heard about it but never actually read it. Is it a government requirement?

We do focus groups at the end of projects but I feel like by then it's too late to change anything.

We have a financial policy document but it's quite old and we never really look at it. Is that common?

The ED runs the organisation day to day and the board sets the big picture. But in small organisations they often overlap a lot.

Beneficial ownership is about who really controls the money in the organisation, right? Like if someone is hiding behind a fake director?

It depends on the size. I think only the bigger organisations with lots of funding need to register. Small community groups probably don't have to bother.