Questions about the core policies every CSO needs, from complaints procedures to governance documentation.
What core policies should every CSO in T&T have in place?
We're trying to do a policy audit and figure out what we have, what we're missing, and what we actually need. Right now we have our constitution and a basic financial policy and that's about it. I've seen lists of all the policies an organisation should have and it's completely overwhelming. For a small organisation […]
How do we set up a complaints and grievance procedure for our beneficiaries?
We've never had a formal complaints process. If someone has an issue they usually just tell whoever they know in the organisation and it gets handled informally. That's mostly worked but we recently had a situation where a beneficiary felt their complaint wasn't taken seriously and it escalated unnecessarily. We want to put something formal […]