Sandra P.

Complaints feel like a negative thing — like admitting something is wrong. Is there a positive way to think about it?

We've had situations where beneficiaries were unhappy but didn't know how to raise it formally. We handled it informally but I know that's not ideal.

We attended a workshop on it. I think it's meant to be a guide, not a legal requirement — but I could be wrong.

We lose good people constantly to the private sector. It's one of our biggest challenges.

I heard there's a threshold — smaller organisations don't have to. But I'm not sure what the cut-off is.

The incremental approach is common but risky. The NAF recommends a more purposeful approach:Start with your strategic plan — what activities and investments do you need to fund to achieve your goals?Use...

We've had situations where a board member's family owns a business that the NGO uses. Nobody said anything. I'm not sure what the right approach is.

I believe it's valid for five years and then you have to renew it. We had to do this a couple of years ago for our organisation.